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Call center · Contact centerThe software that runs your call center.
FinixPhone powers inbound and outbound call centers: intelligent call distribution, real-time supervision and detailed reporting, all connected to the CRM and customer history.
Team activity · Sales
Today, 9:00 am – 6:00 pm
Inbound and outbound
Handle support and inbound calls as well as telesales, prospecting and collections (outbound) on a single platform.
Call distribution & routing (ACD)
Automatic call distribution routes each call to the most relevant agent by skill, language or availability, with queues and priorities.
Supervision & quality
Supervisors follow activity live and can listen discreetly, whisper to the agent or barge into the call to ensure service quality.
- Automatic distribution (ACD) and skill-based routing
- Listen, whisper, barge-in
- Outbound campaigns and automatic callbacks
- Dashboards and per-agent reporting
Steering & CRM connection
Analyze performance by agent, campaign and period, with every interaction linked to the CRM. Voice runs on our cloud phone system.
Frequently asked questions
Does FinixPhone handle inbound and outbound?
Yes: support and reception (inbound) as well as telesales, prospecting and collections (outbound) on the same platform.
What is automatic call distribution (ACD)?
It is intelligent routing of calls to the most suitable agent by skill, language or availability.
Can I supervise agents in real time?
Yes: discreet listening, whisper, barge-in and real-time dashboards are available.
Is reporting detailed?
Yes, by agent, campaign and period, with every interaction linked to the CRM.
See Call center software in action.
A 30-minute demo tailored to your team, or a direct chat on WhatsApp. No commitment.
No commitment · Fast reply · English & French support