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Cloud phone · VoIPYour company's cloud phone system.
FinixPhone moves your company's telephony to the cloud: a virtual PBX, local numbers in many countries and professional quality — with no hardware, and connected to your CRM.
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Cloud phone vs traditional telephony
A cloud phone system (VoIP) routes calls over the internet. You remove the physical PBX, gain flexibility and manage everything online: users, numbers and call rules.
Virtual PBX & multi-country numbers
Build a full phone system — voice menu (IVR), queues, routing — and get local numbers in 18+ countries to give your clients a national presence.
Quality, security & uptime
Encrypted communications, high contractual availability and data processed within the European Union, with a GDPR-aligned approach.
- Virtual PBX (IVR, queues, transfers)
- Local and international numbers
- Professional HD voice
- Mobility: office, mobile, remote work
Phone system and CRM together
Beyond voice, every call integrates with your CRM and customer history. For high volumes, see the call center software.
Europe and international.
FinixPhone serves European businesses and, more broadly, organisations operating internationally: local numbers in many countries, teams spread across sites and time zones. Market pages exist for certain countries — see for example cloud telephony in Morocco (in French).
How cloud telephony actually works.
The voice is broken into packets, carried over the internet, then reassembled at the other end. For the user the call behaves as before; what disappears is the switchboard installed in your premises and the physical lines that ran to it.
- Your handsets connect to the platform, not to a switchboard. A browser, an IP phone or a mobile will do.
- Call rules live online: adding a user, changing an opening hour or creating a queue happens in an interface, with no site visit.
- Numbers detach from places. They become virtual numbers, routed to the team you designate.
- Every call lands in the CRM with its duration, direction and outcome, with nothing retyped.
For the vocabulary — VoIP, IPBX, SIP trunk — see our guide what is VoIP.
What you need on your side.
Cloud telephony removes the switchboard hardware, not the technical conditions. Better to check them before the migration than after.
| Item | What is expected | Why |
|---|---|---|
| Internet connection | Stable, with enough bandwidth for your simultaneous calls | Voice quality depends on it directly |
| Local network | One that does not saturate at peak hours | Jitter and packet loss are audible |
| Handsets | Browser, IP phone or mobile, with a decent headset | The headset does more for perceived quality than bandwidth |
| Numbers | A list of your current numbers and their operator | Determines what is portable, and in what timescale |
The same extension, wherever the person is.
This is the most visible day-to-day change: the number follows the person rather than the desk.
Office and home
An agent working remotely receives the same calls, with the same routing rules and the same customer history.
Several sites
Distributed teams share common queues and consolidated supervision, whatever the time zone.
Mobile
Business calls reach a mobile without exposing the agent's personal number.
Growth
Seats are added online — billing follows the seat count, from 5 upwards.
Replacing a PBX without cutting the switchboard.
A successful switch happens in stages, with the old and the new system running in parallel long enough to check.
- 1 · The audit — numbers in service, lines, call volumes, current contracts and their end dates.
- 2 · The network — check bandwidth and how the local network behaves at peak hours.
- 3 · Porting — this is the item that sets the timetable. Handle it first, because timescales depend on the operator and the country.
- 4 · Parallel running — both systems work together while the real routing is validated.
- 5 · Cut-over — then training, which takes less time than feared when the interface is a browser.
The full method is in our guide migrating to cloud telephony.
When cloud is not the right answer.
Three situations where a fallback plan is the minimum, and where we would rather say so beforehand.
- An unstable internet connection with no redundancy. If the link drops, telephony drops with it. A mobile fallback or a second link becomes necessary.
- Very strict regulatory requirements on data location. Our data is processed in the European Union, but some sectors demand more precision — see security and compliance.
- A recent, fully depreciated fleet of proprietary hardware. The calculation is case by case: migration can then wait for end of life.
Frequently asked questions
What is a cloud phone system?
It is business telephony that runs over the internet instead of traditional lines: more flexible, no physical PBX and fully manageable online.
Do I need special hardware?
No. A computer or smartphone with an internet connection is enough.
Can I get numbers in several countries?
Yes, local numbers are available in 18+ European countries.
Where is data hosted?
Data is processed within the European Union, with encrypted communications and a GDPR-aligned approach.
See Cloud phone system in action.
A 30-minute demo tailored to your team, or a direct chat on WhatsApp. No commitment.
No commitment · Fast reply · English & French support
Read before you decide.
What is VoIP?
Voice over IP explained simply, and what it changes for a business.
Cloud or traditional telephony
Costs, flexibility, maintenance: what really separates the two.
CRM or telephony first?
Which to deploy first, depending on what is costing you today.
VoIP, IPBX, cloud telephony
Four terms people confuse, and which to choose.
Migrating without downtime
Five stages, and the point that sets the timetable.