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ResourcesTelephony, CRM and call centre guides
These guides answer the questions that come up before a telephony decision: what VoIP actually is, what separates a cloud switchboard from a PBX, how to evaluate call centre software, and where to start between CRM and telephony. They are written to be useful even if you do not choose FinixPhone.
Team activity · Sales
Today, 9:00 am – 6:00 pm
Understand, compare, then decide.
Migrating without cutting the switchboard
Five stages, from audit to cut-over — and the item that sets the timetable.
ManagementCall centre indicators
What each KPI measures, and above all what it does not say.
OperationsImproving your answer rate
Seven levers, from staffing to automatic call-backs, in order of payback.
UnderstandingVoIP, IPBX, cloud telephony
Four terms people confuse, and which to choose for your situation.
BudgetWhat a phone system costs in Morocco
PBX versus cloud, the price factors, and how to budget.
OffshoringEquipping a call centre in Morocco
Software, call distribution, supervision and the indicators to track.
BasicsWhat is VoIP?
Voice over IP explained simply, and what it changes for a business.
SequencingCRM or telephony first?
Which to deploy first, depending on what is costing you today.
ComparisonCloud or traditional telephony
Costs, flexibility, maintenance: what really separates the two.
ChoosingChoosing call center software
The criteria that matter before you compare a single offer.
The product pages.
Each guide links to the parts of the platform it concerns. If you would rather start from the product:
A question these guides do not answer?
Describe your call setup: we will tell you what is realistic, and whether FinixPhone is the right answer for you.
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